These Subscription Plan (‘Plan’) Terms & Conditions apply to all Plans, subscription plans, annual maintenance plans, monthly payment plans, recurring cleaning services, and any related add-on services provided by Meadowfield Facility Services Limited T/A TheCleaningCompany.ie.
By joining a Plan, paying a deposit, making a monthly payment, accepting a quote, booking a service, or otherwise instructing TheCleaningCompany.ie to proceed, the customer accepts these Terms & Conditions, together with TheCleaningCompany.ie’s general Terms & Conditions and Privacy Policy.
TheCleaningCompany.ie’s existing terms state that a contract is formed when a customer engages the company for work, including by phone, email, website, verbal order, or other communication.
The Plan is designed to help customers spread the cost of regular home cleaning and maintenance services across the year.
A plan may include services such as window cleaning, gutter cleaning, fascia and soffit cleaning, power washing, conservatory cleaning, roof cleaning, carpet cleaning, upholstery cleaning, hard floor cleaning, tile and grout cleaning, chimney cleaning, solar panel cleaning, and other services agreed in writing.
TheCleaningCompany.ie currently promotes annual maintenance programmes, 6-weekly and 12-weekly regular cleaning options, and annual gutter cleaning as a way for homeowners to stay on top of their property without repeatedly booking in.
All Plans are subject to quotation, property review, service availability, and confirmation by TheCleaningCompany.ie.
Any price shown online, quoted verbally, advertised, or estimated is subject to final confirmation by TheCleaningCompany.ie. TheCleaningCompany.ie’s website terms already state that all quotes and website pricing are subject to company confirmation.
A plan only becomes active once TheCleaningCompany.ie has confirmed the customer’s plan details and the first payment or required deposit has been received.
Plans may be paid by monthly instalments. Monthly payments are a payment method for the agreed annual plan and do not necessarily represent payment for a single monthly visit.
The customer agrees to maintain valid payment details and ensure payments are made on time. Failed, missed, reversed, or cancelled payments may result in services being paused, cancelled, rescheduled, or withheld until the account is brought up to date.
TheCleaningCompany.ie reserves the right to charge reasonable administration costs for failed payments, repeated payment issues, or account recovery where applicable.
Unless otherwise agreed in writing, Plans are annual plans with the cost spread across monthly payments.
Where a customer chooses monthly payments, the customer remains responsible for the full plan value agreed for the plan period, even if they cancel direct debit/card authority, move property, change their mind, or no longer require the service.
Payments made towards a Plan are non-refundable, including deposits, monthly payments, advance payments, credit balances, plan payments, missed appointment charges, and any money held on the customer’s account.
Money paid to TheCleaningCompany.ie is allocated to planned capacity, scheduling, administration, account management, customer priority, materials, staffing, and/or future services. For this reason, payments are not refundable once made.
Nothing in this clause affects a customer’s statutory rights where those rights cannot legally be excluded.
Although payments are non-refundable, TheCleaningCompany.ie may, at its discretion, allow unused account credit to be:
Any transfer or credit use must be approved by TheCleaningCompany.ie in writing. Credit has no cash value and cannot be exchanged for cash.
A customer may request that unused plan credit be transferred to another person. TheCleaningCompany.ie may approve the transfer where the recipient is within a serviceable area, agrees to these Terms & Conditions, and provides suitable access and contact information.
The transfer does not create any right to a refund for either the original customer or the recipient.
Only services specifically listed in the confirmed Plan are included. Any additional services, extras, access equipment, heavily soiled areas, specialist cleaning, repairs, replacement works, waste removal, or unusual requirements may be charged separately.
TheCleaningCompany.ie’s booking form includes services such as window cleaning, gutter cleaning, fascia and soffit cleaning, power washing, roof cleaning, conservatory cleaning, upholstery cleaning, carpet cleaning, hard floor cleaning, tile and grout cleaning, commercial cleaning, chimney cleaning, solar panel cleaning, gutter repairs, and painting.
Service frequency will depend on the customer’s plan. Examples may include 6-weekly window cleaning, 12-weekly window cleaning, annual gutter cleaning, annual fascia and soffit cleaning, or other planned services.
TheCleaningCompany.ie will aim to schedule services at suitable times of year, subject to weather, access, staffing, route planning, location, and availability.
Exact dates and times are not guaranteed unless confirmed in writing.
Plan customers may receive priority booking over non-plan customers. Priority booking means improved access to available appointment slots, but it does not guarantee a specific date, time, technician, or immediate attendance.
Busy periods, severe weather, storms, Christmas, spring/summer demand, and operational issues may affect availability.
The customer must provide safe and reasonable access to the areas being cleaned.
This may include unlocking gates, moving vehicles, securing pets, closing windows, ensuring water/electric access where needed, notifying tenants/occupiers, and ensuring the property is ready for the service.
If TheCleaningCompany.ie attends and cannot complete the work due to lack of access, locked gates, unsafe conditions, parked vehicles, dogs, building works, tenant issues, or other customer-related reasons, the visit may still be chargeable.
Where a visit cannot be completed due to customer fault, access issues, unsafe conditions, or failure to prepare the property, TheCleaningCompany.ie may count the visit as completed, charge a wasted visit fee, or reschedule at its discretion.
Repeated access issues may result in the plan being cancelled, paused, or amended without refund.
Some services are weather dependent. TheCleaningCompany.ie may postpone, reschedule, alter, or cancel a service where weather conditions, health and safety, access, equipment limitations, or staff safety make it unsuitable to proceed.
The decision to proceed or not proceed rests with TheCleaningCompany.ie.
TheCleaningCompany.ie’s current general work guarantee requires the customer to notify the company within 48 hours if something has been serviced incorrectly, irregularly, or wrongly, so that the issue can be reviewed and, where appropriate, re-done.
Plan customers may receive extended guarantees on selected services only where this has been expressly confirmed in the plan.
Example extended guarantees may include:
Gutter cleaning: up to 12 months on selected covered gutter cleaning work, subject to access, roof condition, surrounding trees, weather, storms, nesting, blockages, and property condition.
Window cleaning, conservatory cleaning, and similar services: up to 72 hours on selected work, subject to weather, spotting, access, and customer notification.
Guarantees do not cover new dirt, bird droppings, dust, pollen, storms, wind, rain splashback, building works, leaks, defective gutters, roof defects, blocked underground drains, poor property condition, third-party interference, or issues outside the scope of the completed service.
Plan customers may request add-on services during the year. Add-ons are subject to availability, quotation, location, access, and scheduling.
Member discounts, priority access, or plan benefits may apply to add-ons where confirmed by TheCleaningCompany.ie.
The customer may request changes to their plan. TheCleaningCompany.ie may accept or decline changes depending on service availability, pricing, scheduling, and operational suitability.
If the customer adds services, the monthly payment may increase. If the customer removes services, TheCleaningCompany.ie may provide account credit rather than a refund.
A customer may request cancellation of a Plan, but cancellation does not automatically entitle the customer to a refund.
Where a plan is cancelled, TheCleaningCompany.ie may calculate any remaining credit and allow that credit to be used for future services or transferred to another person, subject to these Terms & Conditions.
If services already completed, priority benefits received, discounts applied, administration time, scheduling, or account management exceed the amount paid, the customer may remain liable for the outstanding balance.
TheCleaningCompany.ie may cancel, pause, or refuse a plan where:
payment is missed or reversed;
access is repeatedly unavailable;
the customer or occupier is abusive, threatening, or unreasonable;
the property is unsafe;
the service is no longer practical or commercially viable;
the customer breaches these Terms & Conditions;
the property is outside the service area;
the work required is materially different from the quoted plan.
Where appropriate, TheCleaningCompany.ie may leave a credit on the customer’s account, but refunds are not provided unless legally required.
TheCleaningCompany.ie may review and update plan prices due to inflation, wage costs, fuel costs, insurance, materials, changes in property condition, access requirements, additional work required, service area changes, or other operational costs.
Customers will be notified of material price changes. Continued use of the plan after notification will be treated as acceptance of the updated price.
TheCleaningCompany.ie is not responsible for pre-existing damage, defective windows, failed seals, rotten frames, leaking gutters, broken roof tiles, loose render, damaged paintwork, weak pointing, unstable surfaces, poor drainage, blocked underground pipes, defective conservatories, or any property issue not caused by TheCleaningCompany.ie.
Cleaning may reveal existing damage or defects that were not visible before work began.
TheCleaningCompany.ie will use reasonable skill and care when providing services. However, results may vary depending on age, condition, staining, weather exposure, material type, previous maintenance, access, water pressure, drainage, and other property-specific factors.
Permanent staining, mineral deposits, limescale, paint, cement, silicone, oxidation, algae staining, black spot, rust, and long-term weathering may not be fully removable.
The customer agrees to provide accurate contact details, service address, Eircode, billing details, access notes, and any relevant property information.
TheCleaningCompany.ie’s privacy policy explains that personal information collected may include name, email address, phone number, message contents, attachments, and other information provided by the customer.
Where the customer opts in to marketing, TheCleaningCompany.ie may contact them about services, offers, reminders, and related companies. Customers can unsubscribe from marketing communications.
By joining a monthly payment plan, the customer authorises TheCleaningCompany.ie and/or its payment provider to collect recurring payments under the agreed payment schedule.
The customer must not cancel a payment authority without first contacting TheCleaningCompany.ie to settle the account or agree an alternative arrangement.
Cancelling a payment method does not cancel the customer’s contractual obligations.
TheCleaningCompany.ie may require a deposit to secure a booking or plan.
Deposits are non-refundable but may be held as credit at TheCleaningCompany.ie’s discretion.
If the customer moves home during the plan period, they should notify TheCleaningCompany.ie as soon as possible.
The plan may be transferred to the new property if the new property is within the service area and suitable for the plan. If the new property requires different services, access, pricing, or scheduling, the plan may be amended.
If the plan cannot be transferred, unused money may be held as credit or transferred to another person, but will not be refunded.
Where the customer is a landlord, agent, tenant, property manager, or third-party payer, the person booking the plan is responsible for ensuring access, consent, payment, and communication with any occupiers.
TheCleaningCompany.ie is not responsible for disputes between landlords, tenants, owners, agents, or occupiers.
Services are subject to operating areas, technician availability, route planning, and service suitability. TheCleaningCompany.ie’s website refers to services across Dublin, Kildare, Wicklow, Meath, Cork, and surrounding/nationwide areas depending on the service.
Availability may vary by service and location.
Any complaint must be made as soon as possible and, where a work guarantee is being requested, within the relevant guarantee period.
The customer should provide photographs, videos, access information, and a clear description of the issue.
TheCleaningCompany.ie may inspect, re-clean, credit, or otherwise resolve the issue at its discretion, depending on the circumstances.
Selected minor touch-ups are included in certain plans, subject to fair usage, access, weather conditions and service scope.
A maximum of 2 minor touch-ups per year are included. Touch-ups must relate to services included within the customer’s plan and do not include full re-cleans, third-party damage, property defects or additional services outside the agreed plan.
These Plan Terms should be read together with TheCleaningCompany.ie’s general Terms & Conditions, Terms of Use, Privacy Policy, and any written quote or plan confirmation.
If there is any conflict between these Plan Terms and the general Terms & Conditions, these Plan Terms apply to the Plan unless TheCleaningCompany.ie states otherwise in writing.
TheCleaningCompany.ie may update these Terms & Conditions from time to time. Updated terms will apply to new plans and renewals, and may apply to existing plans where legally permitted and notified to customers.
